In this week’s roundup, learn how to build lasting relationships with customers with five essential rules. Fires are ravaging the west and California just hit a new record of acres burned. The pandemic is spurring all kinds of new trends and one of them is an increase in lager options. Hit the Bottle podcast interviews an expert on compliance tips and tricks for craft producers. Lastly, get a state-by-state guide to the current status of ordering wine and spirits from online retail shops.

Getting Back to the Nuts and Bolts of Customer Service

Good customer relations can mean the difference between a life-long brand advocate and a disgruntled customer. VineSpring’s Customer Success Guru, Britney Yunker, lays out five rules to follow to deliver authentic and effective customer service that will allow craft producers to spread the word and grow their businesses.

More Than 2 Million Acres–a Modern-Day Record–Have Burned in California So Far in 2020

2020 seems to be the year for breaking unfortunate records and now California wildfires are one of them. More than 2 million acres have burned so far, surpassing the 2018 record and continuing to grow. Hopefully, cooler temperatures will help firefighters contain the blazes.

The Pandemic-Fueled Boom for Craft Lagers

The pandemic has surfaced many new trends; designer face masks, home workouts, and lagers. Breweries across the nation have started brewing up lagers which use less expensive ingredients and have a longer shelf life. Learn more about the strategic decisions that breweries are making to keep their doors open.

Beverage Industry Compliance Tips and Tricks Podcast Episode

Craft beverage producers know that one of the most challenging things about their business is navigating all of the regulations. In this Hit the Bottle episode, Liz Holtzclaw, an authority on beverage industry compliance, shares some practical advice on label authorization, advertising rules, social media restrictions, and age gating.

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US Wine: the Shipping News

Back in 2019, the Supreme Court decided that states cannot discriminate against out-of-state wine and liquor retailers but there are still limitations in many states. This article gives you a state-by-state guide to the current status of ordering wine and spirits from online retail shops.